![]() ![]() Service blueprints give an organization a comprehensive understanding of its service and the underlying resources and processes - seen and unseen to the user - that make it possible. ![]() Service blueprints should always align to a business goal: reducing redundancies, improving the employee experience, or converging siloed processes. For example, with a restaurant business, you may have separate service blueprints for the tasks of ordering food for takeout versus dining in the restaurant. Thus, for the same service, you may have multiple blueprints if there are several different scenarios that it can accommodate. Blueprinting is an ideal approach to experiences that are omnichannel, involve multiple touchpoints, or require a crossfunctional effort (that is, coordination of multiple departments).Ī service blueprint corresponds to a specific customer journey and the specific user goals associated to that journey. Similar to customer-journey maps, blueprints are instrumental in complex scenarios spanning many service-related offerings. Think of service blueprints as a part two to customer journey maps. What Is a Service Blueprint?ĭefinition: A service blueprint is a diagram that visualizes the relationships between different service components - people, props (physical or digital evidence), and processes - that are directly tied to touchpoints in a specific customer journey. Service blueprinting is the primary mapping tool used in the service design process. In addition to sharing his own expertise, Stern has gathered practical advice from working stage managers of Broadway, off-Broadway, touring companies, regional, community, and 99-seat Equity waiver theaters.Service design is the activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience. It eschews excessive discussion of philosophy and, instead, gets right to the essential materials and processes of putting on a production. Full of practical aids-checklists, diagrams, examples, forms, and step-by-step directions-this book has been used and admired by students and theater professionals alike. The “bible” in the field, Stage Management is a practical manual on how to stage manage in all theater environments. įor more information just click on the title belowįrom the Back Cover of Stage Management. Here are just a few.įor a additional information on stage blocking, stage blocking notation and a professional understanding of stage management may I suggest. What follows is a list of some of the more common abbreviations used by many actors.Ĭombinations of these abbreviations are also very useful to know. It is very important that both the cast and stage manager always keep up to date records of any changes the director makes during the rehearsal process. In the absence of the director, this record is the ultimate reference used to answer questions and resolve discrepancies. ![]() This is helpful because as each unit is rehearsed, the stage manager keeps the official record of what is desired by the director in the "Prompt Book". The stage manager, in most productions, uses the same Stage Blocking Notation and Abbreviations as the cast. Abbreviations also allow the actor to make their notes quickly which, in turn, allows them to pay better attention to the director and what is going on in the scene. Should an actor have to leave a show for any reason, it is their notation that will help the next actor coming in as a replacement. If written correctly, for the most part, the abbreviations are universal and can be understood by anyone reading a particular character's script. The penciling part is important because, in most instances, any marks made in a script should be erasable.ĭuring "Blocking" Rehearsals most actors use a form of shorthand to indicate and remember where, when, how, and with whom they are to navigate their character. This is usually done by penciling into the script the directions they are given. Additionally, an actor makes note of what she is told to do by keeping a written record. It is the actor's responsibility to make sure that he understands the movement as prescribed by the director. This is one of the methods a director employs to convey the meaning of the play to the audience. During the course of play rehearsal each scene is "blocked" by the director thus providing each actor with choreographed movement. Stage Blocking Notation and Abbreviations are not just for stage directors and stage management but must be used and understood by every actor. Simply click on the links at the bottom of this page. From this Stage Blocking Notation page you can find out about Stage Directions, Stage Combat, Stage Props and Blocking A Scene. ![]()
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